Question 1

I cannot sign in. What should I try?

Accepted Answer

Check that you are using the correct email and password. Use the forgot password flow on the login page if you need to reset your password. If you still cannot access your account, email support with the email address you use for Clubmate.

Question 2

I have not received my verification email

Accepted Answer

Check spam or junk folders. Ensure the email address on your account is correct. You can resend the verification email from the verify email screen after signing in. If the problem continues, contact support.

Question 3

Why can I not see a menu or feature?

Accepted Answer

Access depends on your role at the club (for example admin, coach, or member) and what your club has enabled. Ask your club administrator if you believe you should have different access.

Accounts and access

I cannot sign in. What should I try?

I have not received my verification email

Why can I not see a menu or feature?